Dear website visitors,
on this page we inform you about which personal data we process.
A. What data do you process?
We generally collect the data that is transmitted to us in connection with the provision, use and further development of our website and the fulfillment of our legal obligations. This happens partly anonymized, partly personalized, if this is not possible otherwise.
In this chapter, you will find a presentation of the data processed by us and, where applicable, by third parties, which is generated in the course of using our website.
I. Device and access data
The use of online services generates technical data in the form of device and access data. This is absolutely necessary so that websites can be displayed and functions can be offered to you.
Device and access data can be divided into device information, identification data and access data.
Device information is the operating system and its interface, the language and version of the browser software, the type of device, etc. with which you access our pages.
Identification (ID) data are session IDs, cookie IDs, and other technologies to recognize your web browser, device, or a particular app installation.
Access data are your IP address, the date and time of a request, the time zone difference to Greenwich Mean Time (GMT), the content of a request (i.e. the specific page), the access status/HTTP status code, the respective amount of data transferred and the website from which the request came.
II. Basic data
Basic data are data about your person.
Your basic data are in particular:
- First and last name
- Contact data, such as your e-mail address or your telephone number
- Your gender
III. Contact data
We collect your contact data when you contact us. This may include, in particular, your name, address, telephone or fax number, email address or Facebook ID. The contact data we collect depends on how you contact us (for example, by phone, mail, postal mail or social media).
IV. Usage behavior data
We refer to information about how you interact with us as usage behavior data.
Metadata is all data of a communication taking place, except the content of the communication.
This includes, for example, connection setup data, date, time and duration of the connection, and technical system information. Metadata becomes relevant in various constellations. Among other things, during e-mail communication, in the course of a web chat session, or when a telephone connection is established.
VI. Content Data
Content Data refers to all communications that you exchange with us.
This may be Conversation Content Data. That is, concerns that we receive or send through an information channel that we have included.
You can reach us through various communication channels: By phone, by E-Mail, by mail, by fax, via social media platforms. In these cases, we record the content of your messages, for example, in order to forward them to the responsible department within the company or to comply with our legal obligations.
B. What is my data processed for?
Your data will only be processed for specific purposes and on the basis of a legal basis.
In particular, we use your data to enable you to visit our website, to offer you our services and to communicate with you. The respective legal bases for processing are derived from data protection law.
This includes national and European data protection regulations.
You will find more detailed information on this in this chapter.
I. Data processing when calling up our website
In this chapter, we explain the data processing when you call up our website. This already concerns you when you simply visit the website.
1. Device and access data
For the purpose of using the website for information purposes only, we collect device and access data. On the one hand, this is the personal data that your browser transmits to our server and, on the other hand, the data that is technically necessary for us to display our website to you and to ensure stability and security.
The legal basis for this is Art. 6 Abs. 1 S. 1 lit. f DSGVO.
2. Cookies & pixels
Information about which cookies and technologies we use, how long they are stored and how you can object to their use can be found in the Cookie Settings menu item. Please note that if you do not agree to all cookies or later deactivate individual cookies, you may no longer be able to use all the functions of our website.
Within the cookie settings, marketing cookies, cookies for tracking, analytics and personalization, and essential cookies are suggested to you.
Marketing cookies are used by advertisers to serve ads that are relevant to your interests. Cookies for tracking, analysis and personalization allow to analyze the use of the website in order to measure and improve its performance. Essential cookies are required to enable the core functionality of the website.
Cookies are small text files that are stored on your hard drive and associated with the browser you are using. Thus, certain information flows to the entity that sets the cookie (in this case, by us or our partners). Cookies cannot execute programs or transfer viruses to your computer. They are used to make the website as a whole more user-friendly and effective and enable us to statistically evaluate user behavior on our website (legal basis is Article 6 (1) 1 letter f DSGVO).
This website uses transient cookies and persistent cookies.
- Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.
- Persistent cookies are deleted automatically after a specified duration, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. We would like to point out that you may then not be able to use all functions of this website.
We use HTML5 web storage that is stored on your terminal device. These objects store the required data regardless of the browser you are using and have no automatic expiration date. You can prevent the use of HTML5 Web Storage by setting your browser to private mode. In addition, we recommend that you regularly delete your cookies and browser history manually.
II. Data processing when using our website
We want to make the use of our services or the mere surfing as comfortable and easy as possible. In order to be able to understand where our website has potential for improvement, we carry out data analyses.
For this purpose, we use data on user behavior and device and access data.
These are used, for example, to obtain general information about site usage behavior.
The legal basis for the data collection is Article 6(1)(a) DSGVO, provided that the data collection takes place with your consent.
More information under Cookies & Pixel.
III. Data processing during customer communication
1. non-commercial communication
Various contact channels are available, as we are particularly available to you by telephone, e-mail, postal mail, fax, social media and a chat function.
In order to enable you to contact us and to be able to contact you, it is necessary that we collect metadata, contact data and content data.
The legal basis for data processing for the purpose of non-commercial communication depends on the reason for which the contact takes place. If you have consented to the collection of data (for example, in the case of call recording), then the legal basis is Article 6(1)(a) DSGVO. If the communication is for the purpose of fulfilling a contract or requested services, then the legal basis is Article 6(1)(b) DSGVO. Otherwise, the legal basis is Article 6(1)(f) DSGVO, i.e. lies in our legitimate interests.
2. Social media
In this chapter, we inform you about data processing on our social media fanpages. We can be reached on the following networks:
C. To whom will my data be disclosed?
In this chapter we would like to inform you about the recipients or categories of recipients of the data.
I. Data processing within our company
Within our company, access to your data is granted to those offices that need it to
need them to process the above-mentioned purposes. Processors (Art. 28 DSGVO) and other service providers used by us may also receive data for these purposes. These are in particular companies in the categories of telecommunications and marketing. Data will only be passed on to recipients outside our company if regulations permit or require this, you have consented or we are otherwise authorized to pass on data. Public bodies and institutions may also be data recipients, insofar as there is a legal or official obligation to transfer data.
II. Authorities and other third parties
As far as we are obligated by an authority or court decision or for legal or criminal prosecution, we will pass on your data to law enforcement agencies or other third parties if necessary. However, data will only be passed on after verification that the legal basis for the information has been established.
D. What data protection rights do I have?
The European General Data Protection Regulation has sustainably strengthened your rights. In the following, we inform you about the rights you have and how you can assert them.
You have the following rights vis-à-vis us, provided that the respective legal requirements are met:
- Right to information (Article 15 DSGVO).
- Right to rectification (Article 16 DSGVO)
- Right to erasure (Article 17 DSGVO)
- Right to restriction of processing (Article 18 DSGVO)
- Right to data portability (Article 20 GDPR)
- Right to object to certain data processing operations (Article 21 GDPR)
- Right to withdraw consent (Article 7(3) DSGVO)
- Right to lodge a complaint with a data protection authority (Article 77 DSGVO)
If you wish to assert your data protection rights, you can contact the contact person mentioned below by e-mail at any time.
E. When will my data be deleted?
We delete your personal data when there is no longer a legal basis for the processing.
If the deletion of your data is not possible and not required for legal reasons, your data will be blocked. Blocking means that your data is made inaccessible through a technical process.
We process and store your personal data for the duration of the business relationship existing between us. This also includes the initiation of a contract (pre-contractual legal relationship) and the processing of a contract.
In addition, we process and store personal data insofar as this is necessary due to legal storage and documentation obligations. Such obligations arise, among other things, from commercial and company law or from tax law. Furthermore, other statutory provisions may require a longer retention period, such as the preservation of evidence within the scope of statutory limitation provisions.
If the data is no longer required for the fulfillment of contractual or legal obligations and rights, it is regularly deleted. Unless there are data that are not health data and whose further processing is necessary for the fulfillment of purposes justified by an overriding legitimate interest of the provider (within the meaning of Art. 6(1) sentence 1 letter f DSGVO). An overriding legitimate interest of the provider exists, for example, if deletion is not possible or possible only with disproportionate effort due to the special nature of the storage and processing for other purposes is precluded by appropriate technical and organizational measures.
F. Changes to this privacy statement
If you have any queries relating to data protection, please contact
apo.com Group GmbH
Magdeborner Str. 14